Support
Frequently Asked Questions
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Tickets
How do I purchase tickets for an event?
Browse our events on the Events page, select the event you're interested in, choose your ticket type and quantity, then proceed to checkout. You'll need to create an account or log in to complete your purchase.
Can I get a refund on my ticket?
Refunds are available up to 14 days before the event date, subject to our Refund Policy. Please contact us at hello@jdkharmony.com with your order details to request a refund.
How will I receive my ticket?
After successful payment, your ticket and unique ticket code will be available in your account dashboard under 'My Tickets'. You can present the QR code or ticket code at the event entrance.
Can I transfer my ticket to someone else?
Ticket transfers are handled on a case-by-case basis. Please contact our support team at hello@jdkharmony.com at least 48 hours before the event.
Do you offer group discounts?
Yes, we offer discounts for group bookings of 10 or more tickets. Please contact us at hello@jdkharmony.com to discuss group rates.
Payments
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as other payment methods supported by Stripe.
Events
What happens if an event is cancelled?
If an event is cancelled by the organizer, all ticket holders will receive a full refund automatically. You'll be notified via email within 48 hours of the cancellation.
Support
How do I contact customer support?
You can reach our support team via the Contact page, or email us directly at hello@jdkharmony.com. We aim to respond within 24 hours.